For urgent life-threatening emergencies such as fire, health problems, or crime contact the relevant government authority first and then call StudentDom Management via Telegram.

😷 If you're not feeling well and think it could be a cold or flu, please put on a mask when around others and adhere to appropriate self-isolation guidelines.

⚠️ The uniform telephone number for emergency calls in the EU is 112. When do we dial 112?

• If you need emergency medical treatment, the fire department, veterinary assistance, mountain or cave rescue service, other rescue units, or the police.

• If you see a fire, a dangerous substance leaking, polluted drinking water, stream, river or sea, danger of landslide or avalanche, cut electrical or telephone wires, or any other phenomena which pose a threat for the health or life of people and animals, or for the safety of property, cultural heritage, and the environment.

• During a disaster, or increased threat of a natural or other disasters, or otherwise, if you need information regarding interruption in the supply of drinking water, electricity and gas, or interruption in the telephone network, and on the snow covering situation in the mountains.

💬 When you dial 112 or 113, provide the following information:

- Who is calling.
- What happened.
- Where it happened.
- When it happened.
- How many are injured.
- What the injuries are.
- What the circumstances at the scene are (fire, hazardous substances, damaged gas or other connections).
- What help you need.

Accidents vary. However, the following applies to all:

• stay calm, this is the only way to help yourself and others

• first help yourself, then help others

• seek first aid from people who are at the scene or in the vicinity

• if you cannot manage the situation on your own, call the emergency call number 112

• even if you think you can manage the situation on your own, call the emergency call number 112 to avoid unnecessary risks

• time is very important, therefore do everything you know and can do.

For urgent life-threatening emergencies such as fire, health problems, or crime contact the relevant government authority first and then call StudentDom Management via Telegram.

🚓 Police emergency number is 113 and it is used to report public order violations, traffic accidents and criminal act, i.e. when immediate help or intervention of the police is required. Police officers who take calls on this number can immediately dispatch an appropriate police patrol to the scene.

Dial 113:

• if you were involved in, or witnessed, a traffic accident,

• if you were a victim of, or witnessed, a criminal offence,

• if you believe your peace has been disturbed,

• or if you believe that the police can protect your safety in another way.

💬 When you dial 112 or 113, provide the following information:

- Who is calling.
- What happened.
- Where it happened.
- When it happened.
- How many are injured.
- What the injuries are.
- What the circumstances at the scene are (fire, hazardous substances, damaged gas or other connections).
- What help you need.

Accidents vary. However, the following applies to all:

• stay calm, this is the only way to help yourself and others

• first help yourself, then help others

• seek first aid from people who are at the scene or in the vicinity

• if you cannot manage the situation on your own, call the emergency call number 112

• even if you think you can manage the situation on your own, call the emergency call number 112 to avoid unnecessary risks

• time is very important, therefore do everything you know and can do.

Reporting maintenance issues is a straightforward process using Telegram. Follow the steps below to ensure a quick and efficient resolution:

• Take a Picture: Start by taking a clear photo of the issue. Make sure the photo is well-lit and shows the problem in detail.

• Describe the Problem: In your Telegram message, provide a brief but comprehensive description of the issue. Specify the location and any other relevant details.

• Cause of Issue: Let us know whether the problem arose naturally or was due to intentional damage. This helps us understand the urgency and type of repair needed.

• Send to Our Telegram Number: Once you have all the information, send it to our Telegram number.

We'll review your report and take appropriate action as quickly as possible. Thank you for helping us maintain a comfortable living environment for everyone!

For all inquires related to legal and financial matters please contact us by email at KoperStudentDom@gmail.com